Personal Data Privacy Policy – Yebwou
This Privacy Policy is based on Article 415 of Book Five of Law No. 2017-20 of April 20, 2018, establishing the Digital Code of the Republic of Benin, relating to the protection of personal data.
Its purpose is to inform you about the personal data we collect through the Yebwou application, how it is processed, for what purposes, your rights, and the measures implemented to ensure its security and confidentiality.
By using the Yebwou application or by providing your personal information, you expressly consent to this Policy and the data processing described below.
1. Data Controller
The controller responsible for processing your personal data is:
Nwounn Digital
Private Limited Liability Company
Head office: Abomey-Calavi
Phone: +229 01 97953804
Email: support@yebwou.com
2. Prior Formalities
The processing of your personal data complies with the regulations governing personal data handling in the Republic of Benin, under the supervision of the Authority for the Protection of Personal Data (APDP).
You may contact this authority at the following address:
Rue 6.076 “Aïdjèdo, EL MARZOUK Joël Building”, Cotonou
01 BP 04837
Tel: +229 21 32 57 88 / 69 55 00 00
Email: contact@apdp.bj
Website: www.apdp.bj
3. Personal Data Collected
We only collect the data you voluntarily provide in order to use Yebwou’s services, specifically:
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First and last name
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Address and contact details (email, phone number)
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Delivery or pickup information
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Location data (if enabled)
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IP address and connection data (time, device, browser)
4. Purposes of Data Processing
Your data is processed for the following purposes:
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Order processing: delivery, pickup, and purchase tracking.
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Cashback management: calculation, allocation, and tracking of your rewards.
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Communication: sending order confirmations, important notifications, and updates about cashback or promotional offers.
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User account management: identification, customer support, and security.
This processing is necessary to provide the application’s services. Without your data, we cannot manage your orders or allocate cashback.
5. Data Recipients
Your personal data may only be shared with:
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Yebwou internal departments (administration, IT, customer support)
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Partner merchants, solely for order processing
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Delivery agents, solely for delivery or order collection
Your data will never be sold or commercially transferred to third parties.
6. Data Retention and Storage
Your data is kept for the time necessary to fulfill the purpose for which it was collected, up to a maximum of 24 months.
After this period, your data is deleted or anonymized.
Data is stored in Benin, in both electronic and physical formats, under secure conditions.
7. Your Rights
In accordance with Beninese law, you have the following rights:
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Right of access and rectification: view and correct your personal data.
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Right to object: refuse the use of your data for commercial or promotional purposes.
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Right to deletion (“right to be forgotten”): request the removal of your personal data.
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Right to query: inquire about whether your data is being processed and obtain related information.
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Right to compensation: obtain redress if your data is violated by Yebwou.
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Right to lodge a complaint with the APDP if you believe your rights are not respected.
To exercise your rights, please contact us at:
Email: support@yebwou.com
Address: Abomey-Calavi, Bénin
We guarantee a response within a maximum of 1 month from the date of your request.
8. Complaints
You may also submit a complaint directly to the APDP:
Address: Rue 6.076 Aïdjèdo, Cotonou
Email: contact@apdp.bj
This does not prevent you from considering further legal action before a competent court.